Shipping policy

At the moment, Bátur ships exclusively within the European Union. :)

Netherlands

+-3 business days. 

Belgium & Germany

+- 5 business days.

Europe

+- 10 business days.

Refund policy

We understand that sometimes a product may not meet your expectations but we're happy to assist you! If you need to return an item, please be aware that the return shipping costs and the process itself are your responsibility. We recommend choosing a shipping method that includes tracking. If you have any questions, don’t hesitate to contact us at info@baturamsterdam.com; we're always here for you!

Our return policy gives you 14 days from the date you receive your order to request a return.

To qualify for a return, the item must be in its original condition, unused, and in the original packaging. Please remember to keep your proof of purchase or invoice. :)

To start the return process, contact us at info@baturamsterdam.com.

Once your return request is approved, we will email you with a return label and detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and Complaints
Please check your order as soon as you receive it. If you notice that an item is damaged, defective, or you’ve received the wrong product, contact us immediately. We’ll make sure to resolve the issue.

Exchanges
The quickest way to get the right product is to return the item you have. Once your return is accepted, you can place a new order for the desired item.

Refunds
We will notify you once we have received and inspected your return, and will then inform you if the refund has been approved. If the refund is approved, we will automatically return the amount by the payment method you used. This process may take up to 10 business days. Please also keep in mind that it may take some time for your bank or credit card company to process the refund and credit it to your account.

If more than 18 business days have passed since your refund was approved, please contact us at info@baturamsterdam.com.